Melanie, I Love You

Yesterday afternoon I called Paul's billing department again and spoke with a woman named Melanie, who at that point was probably getting tired of hearing from me. She told me that Paul hadn't yet heard from Peter, but allowed that I could fax her my copy of Peter's letter asking Paul to desist from billing me, or rather Grant, even though it had the wrong patient name, and she would try to interest one of their insurance coordinators in asking Peter about it. I asked her how I would know if the matter had been resolved, and she said I wouldn't get any more bills (which I didn't much care to wait around for, as the last bill had said "pay right now or we're sending this to collections"), or I could call again and ask.

So I sent the fax, but I wasn't too hopeful. Imagine my shock, therefore, when I got a call this morning from Melanie, who told me that she had given my fax to the insurance coordinator, who had spoken with someone at Peter's, and I was all set. Although I thanked her, I fear I was too stunned to sound properly grateful. So, Melanie, if you're reading this — unlikely, I know, but stranger things have happened — you rock. This eye candy is for you.